No Java
The auction client is a Java program and if it does not
run you probably don't have Java installed on your web browser.
You can get the Java plugin from Sun Microsystems by clicking on the
"Java Get It Now" button below to take you to http://www.java.com
and then clicking on "Free download"
or "Download Now". Even if you already have Java, reistalling it can
fix a lot of problems.
Java enabled
If you use Microsoft's Internet Explorer it is possible that you have
Java installed but not enabled, if so
you should select "Internet Options..." from
the "Tools" menu and then click the "Advanced" tab.
About half way down the list there will be either be the heading
"Java (Sun)" or "Microsoft VM", if neither are there follow the above
instructions to install Sun Java.
If "Java (Sun)" is there tick the "Use JRE ..." option, if "Microsoft VM"
is there tick the "JIT compiler..." option. If both headings are there,
make sure only one of the above options is ticked. If you make a change
restart Internet Explorer and try connecting again.
General Firewalls
The Windows firewall and most home firewalls do not block the Internet
traffic from the auction client to the server and back.
However many office firewalls block this traffic so you may need
to either tell the firewall to allow this traffic or use a machine that is
not behind a restrictive firewall. Routers often contain a firewall that can
block this traffic. The auction server is at IP address 150.101.71.41
and uses UDP ports 5030 and 5090. The address to allow or ignore is,
http://www.interbid.com.au/gasa/web1/start.html
Satellite Internet
The auction webcast program runs well over Dialup, ADSL, Cable, GPRS and mobile broadband,
however people using the Internet via satellite may experience unworkable delays, dropouts
or simply not be able to connect at all. We are investigating ways to improve the
service over satellite links but the transmission delays can make live bidding impractical.
Queries
If the above information does not get you up and running, please email us
at support@interbid.com and please mention
that it is the SA Government car auctions that you are trying to connect to.
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